PEACE OF MIND FOR YOUR HOME TECHNOLOGY
TECHNOLOGY SUPPORT YOU CAN COUNT ON
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Experience the Benefits
Remote Repair
Your system will be accessed remotely and oftentimes repaired without a service call.
24/7 Support Coverage
We’re available to communicate with you in whichever manner best fits your lifestyle.
App Control
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Proactive Care Memberships
We discover a problem and fix an issue BEFORE you notice.
WHAT CAN WE MONITOR?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
WHAT WE CAN’T MONITOR?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Support Plans
| Standard $0/Mo | Alarm Monitoring $49.99/Mo | Parasol $79.99/Mo | Alarm Monitoring + Parasol $129.99/Mo | VIP Premium Service $249.99/Mo | |
|---|---|---|---|---|---|
| Support Availability | Business Hours | Business Hours | 24/7/365 | 24/7/365 | 24/7/365 |
| Contact Methods | Phone/Email | Phone/Email/Text | Phone/Email/Text/Chat | Phone/Email/Text/Chat | Phone/Email/Text/Chat |
| On-Site Labor Rate | $175/hr | $150/hr | $150/hr | $135/hr | $125/hr |
| Minimum Service Charge | $350 for the first hour | $250 for the first hour | $250 for the first hour | Min. Fee Waived – Std. Hourly Rate Only | Min. Fee Waived – Std. Hourly Rate Only |
| Remote Support Rate | $125/hr | $125/hr | $125/hr | Included | Included |
| Priority Scheduling | X | 3–5 Business Days | 3–5 Business Days | 2–3 Business Days | 1–2 Business Days |
| Remote Firmware Updates | X | Included | Included | Included | Included |
| User App to Reboot Devices | X | X | Included | Included | Included |
| Proactive Monitoring | X | X | Included | Included | Included |
| On-Site Maintenance Visits | X | X | X | 1x per yr included | 2x per yr included |
| Control4 ConciergePost-Installation Ongoing Education, Personalization, and Programming | X | X | X | X | Included |
| Alarm Monitoring | X | Included | X | Included | Included |
| Alarm Cert to Insurance Co. | X | Included | X | Included | Included |
| Warranty Fulfillment Labor | X | $150/hr | $150/hr | Included | Included |
| Loaner Equipment | X | X | X | X | Included |
| Hardware Upgrade Discount & Occasional Promotions(Exclusions and limitations apply) | X | X | X | 3% | 5% |